ServiceNow Certified System Administrator

ServiceNow Certified System Administrator Exam :

Number of Questions: 60
Item Types: Multiple Choice
Exam time: 90 Mins.
Passing score: 75%
Price: $150 USD

Syllabus for ServiceNow Certified System Administrator Exam

Describe and Use the System Information Architecture	25%
Effectively navigate the user interface Customize, brand, and personalize an instance Define and personalize a List, Form, and Field Create Applications, Modules, and Tables. Extend a Table Identify the Configuration Management Database (CMDB) and create, modify, and view Configuration Items (CIs) Work with Connect to recognize Presence while navigating ServiceNow and working with Lists and Forms
Administer Users and Define Application Security	15%
Define Users, Groups, and Roles Describe the Application Security methodology and other security settings Create an Access Control
Monitor, Communicate, and Report on Activity	15%
Create and modify Reports Access, search, and populate the Knowledge Base Define a Service Level Agreement (SLA) Develop and test a Notification sent via email
Implement Self-Service and Automation	30%
Create a Service Catalog Item with Variables Order items and track requests Understand Record Producers and Order Guides Modify, publish and monitor a Workflow with approvals and tasks Create and modify UI Policies, UI Policy Actions and UI Actions Develop, apply, and deactivate Client Scripts and Business Rules
Configure and Maintain ServiceNow through Update Sets and Upgrades	15%
Define an Import Set Load data and create a Transform Map Describe the process to create, complete, retrieve, preview, and commit Update Sets Describe the ServiceNow Upgrade and Release processes to a customer Identify good practices, recommendations, and common mistakes regarding Update Sets, Upgrades, and Performance Troubleshooting

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