Security And Access |
20% |
- Given a scenario, determine the implications to record and field data access
- Describe the capabilities of territory management and the implications to the sharing model
- Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration
|
Extending Custom Objects And Applications |
8% |
- Describe the appropriate use of relationship types when building custom objects
|
Auditing And Monitoring |
6% |
- Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity
|
Sales Cloud Applications & Service Cloud Applications |
20% |
- Explain how to customize and maintain products, price books, schedules, and quotes
- Describe the capabilities of Customizable and Collaborative Forecasting
- Explain how to create and maintain Salesforce Knowledge
- Explain how to create and maintain service entitlements and entitlement processes
- Describe the features of Salesforce which enable interaction between support agents and customers
|
Data Management |
10% |
- Explain the tools and best practices for improving and enriching data quality
|
Content Management |
03% |
- Explain how to set up and maintain Salesforce CRM Content
|
Change Management |
10% |
- Describe the options available to move metadata between environments
- Describe the capabilities and best practices for using change sets to move metadata between environments
|
Reports And Dashboards |
10% |
- Given a scenario, determine the appropriate analytic tools to meet complex reporting requirements
|
Process Automation |
13% |
- Given a scenario, troubleshoot an approval process
- Given a complex scenario, determine the solution using a combination of automation tools to solve a business problem
|